Microsoft Outlook Shared Mailboxes Etiquette

Do you have more than one mailbox in your Microsoft Outlook, other than your inbox? Do you share these other mailboxes with other staff members?

 

I have shared access to 4 different mailboxes for various products and projects. We use these mainly for e-mail campaigns and has shown to be very successful.

 

One thing that some people tend to do is read an e-mail that they think might be for them. Since this is a shared mailbox, it's considered acceptable. Once they read the e-mail and realize it's not for them, they leave it as is.

 

This causes a problem for the rest of the staff members that also have access to this mailbox, since the message is marked "Read" and the number of "Unread" messages doesn't show up on the left side in bold, if this was the only e-mail message or all of them have been marked as "Read".

 

Remind your staff members to mark items as "Unread" if the e-mail doesn't pertain to them. This will promote positive productivity in your office.

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Until next time,

Take care - of your clutter!