How to Lose a Customer and a Few More!

Do you find that people are passing calls and e-mails from person to person, getting the client more and more frustrated? Do you feel that you could be helping the client even if you don't know the answer to their issue right away?

This happens so often within large corporations, since most of them care only about the bottom line - money! Money, of course, is important, but what about the customer? Keep in mind that they are the ones that are paying your salary.

Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results.

Imagine what would happen if a client was treated poorly. They most likely will stop using your product/service, but also, they would end up telling their friends. Then those friends would tell those friends, and so on and so forth. Now picture how many people would have a negative image of your company?

You can avoid this by taking a proactive approach to client concerns.

Here are some tips to consider:

• Even if you don't know the answer to their question, tell them that you will get back to them via e-mail, phone, etc.
• Make sure to give them a timeline of approximately how long it will take for you to get the answer to them. If you can't deliver the answer in time, contact the client just as a courtesy to let them know that you are still working on it and give them an extended timeline.
• If you feel that you can't handle the situation, explain this to the client and pass it on to the appropriate person or your supervisor, depending on the situation.

Following proper customer service procedures will help you build a better business relationship with your clients and make your company look brighter.

For more great tips on customer service, check out my post entitled 7 Ways to Great Customer Service.

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Until next time,

Take care - of your clutter!


Post from: Administrative Assistant Tips